This is a great article taping into some of the key things leaders do to burn trust and what they can do to build it. Building trust can be achieved by:
- Measuring trust and acting on the measure
- Taking the time to explain why a decision was made results in 4.3x more trust. We consistently find this when we are helping organisations through change processes – the purpose of the change is crucial to acceptance.
- Confronting the issues that employees care about results in 6.5x more trust. I recently delivered a talk on leadership in an AI environment. I concluded with John Galbraith’s observation “All of the great leaders have had one characteristic in common: it was the willingness to confront unequivocally the major anxiety of their people in their time. This, and not much else, is the essence of leadership.” If we talk about these we show we are aware of concerns are prepared to talk about them event if it is hard.
- Developing trust building behaviours in leaders.
Trust may seem like its an elusive quality but it is definitely something we can work on.
