I recently read an outline of the events around an issue between two parties, and was shocked to see the use of texts in a professional situation. I have also coached several employers who have had trouble getting graduates to ring clients – recent research found young adults believed it was rude to ring people without texting them first to see if they were available.
Texting is the fast food of communication: Quick, convenient, and can leave you wondering what just happened. A phone call, though? That’s the home-cooked meal — warmer, more satisfying, and surprisingly good for your emotional health.
According to research, hearing someone’s voice does more than pass the time. It deepens connection, lowers stress, and even triggers oxytocin — the brain’s “feel-good” chemical. In other words, your best friend’s voice is like an emotional weighted blanket. The chances of a win-win outcome are significantly higher from a phone call than an email exchange (but not as high as face to face).
Meanwhile, texting can be a minefield. Without tone or inflection, a simple “Sure” might come off as passive-aggressive. Add in the dreaded three-dot typing bubble and delayed replies, and suddenly you’re spiralling into “Are they mad at me?” territory. 80% of email discussions never reach resolution and I suspect texts could be worse.
The impact of calling is especially powerful for older adults. Studies show that regular phone conversations reduce loneliness and improve emotional well-being. Just five minutes of “Hi, how are you?” can be medicine.
Sure, texting like emailing has its place — coordinating carpools, sending memes, and confirming appointments. But if you want to strengthen a relationship or brighten someone’s day? Do your thumbs a favour and tap the call button instead.
