Framing things positively has enormous advantages… and there is one negative word you should consider banishing for good… If you ask someone at Disney what time the park closes, they don’t exactly tell you. What they say is that “the park is open until 10 PM.” This is an example of what Debra Jasper, CEO… Continue reading The one word you should never use
Listening is a key leadership – and relationship skill – and one we are often not good at. Caroline Fleck has recently published a book, Validation, which outlines some of the key tools and techniques to actively listen. Leila Rosenberg summarised the key findings from the book as being. Maintain Eye Contact: Keeping eye contact… Continue reading How to show someone you are listening
This is a great post by the Glasers on an issue so many people have a problem with. One of the key elements of leadership is the ability to prioritise actions that improve the future, even when you are busy tactically now. Without doing this things never improve! So many of us are focused on doing… Continue reading How to give yourself more space to think!
“Do you have a best friend at work?” is often one of the most discussed of Gallup’s Engagement questions. Friendships are so important, they can literally impact life and death. According to a growing body of research, friendships are critical to our health and well being. A review of 38 studies found that adult friendships,… Continue reading Do you have a best friend at work? The science of why friendships keep us healthy
Some great tips from the Glasers! Communication is the lifeblood of leadership. So why are millions of employees exasperated and thwarted because of unclear communication from their boss?… As more employees are working remotely or in hybrid work environments, the need for successful communication has never been greater. Yet, according to a recent report by FlexOS, employees… Continue reading Improve your leadership communication!
To get what you want, try saying nothing, or in the words of the Glaser’s book title, Be Quiet, Be Heard, The Paradox of Persuasion. This is a great thought piece for all of us – but especially the humble and introverts who think they have to change to be effective. In a recent evaluation… Continue reading Be Quiet Be, Heard
